Complaints and service
It can always happen that something doesn't quite go as planned.
We advise you to first make complaints known to us by sending an email to [email protected] or by filling in the form below.
If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.
For other questions about products you can also email [email protected] or fill out the form below.
We try to respond within 24 hours after receipt of your question or complaint.
Valhalla Boardgames
Molenwieken 2D
5461KG
Veghel
Frequently asked questions
FAQ
If a product is in backorder, it means that we currently do not have it in stock. However, as soon as you order the product, we will order it directly from the distributor. As soon as we receive the product, we will send it to you.
The delivery time for backorders is approximately 1-2 weeks, but can also be longer depending on how busy the distributors are and how much stock they have. If it takes longer than 2 weeks, we will inform you by email.
Shipping is currently only possible to the Netherlands, Belgium, Germany, France, Luxembourg, Austria, Denmark and Italy. Due to high shipping costs it is unfortunately not possible to ship to other countries. We hope to be able to add more countries in the future. For more information about shipping we would like to refer you to this page.
If everything on your order is in stock, it will be delivered to a PostNL service point within 1-2 working days.
NOTE: If you have an order where items are not in stock (backorders or preorders), we will wait until everything is in stock and ship your order in one go. If you do not want to wait that long, please split your order into items that are in stock and back- or preorders.